The administrative and support services sector covers a wide range of businesses that provide services to people and even to other organizations. Industries under the said sector include employment services, administrative services, domestic and commercial cleaning, pest control, gardening services, packaging services, and support activities for the day-to-day operations of other businesses. These service sectors employ a human workforce down from the bottom up to the top positions.

Artificial intelligence, also known as AI, is the simulation or cloning of human intelligence that allows machines, more specifically computer systems, to perform in an extremely intelligent manner. Now, have you ever thought about what would human lives be like in a world without Artificial Intelligence, or even without computers? You might be thinking about what exactly artificial intelligence is. Some people might say that computers simply can think and act like human beings. And in a very simple language, yes, it is that. But the truth is, there is so much more to it than what we can ever imagine.

We must bear in mind that services are the backbone of our economy and are increasingly supported by technology. Meanwhile, there is an accelerated growth of new technologies that can learn from themselves, providing more and more relevant results, that is, Artificial Intelligence. While there have been significant advantages on the capabilities of AI, the impacts of this technology on service provision are still yet to be covered. Several research studies claim that AI either offers a way to augment human capabilities or position it as a threat to human jobs.

 

Thus, robotics and Artificial Intelligence will create changes in economics and business, bringing new ways of living and sociological effects.

Russell & Norvig claim that systems that think like humans, act like humans, think rationally, and act rationally can be related to AI. Hence, AI is and will be, increasingly more prevalent in the lives of humans. Many more companies are providing smart services in their products. When observing AI evolution, it is possible to suggest that AI will shape the service field, as new service channels arise and are re-invented and jobs and tasks are replaced by AI.

Thus, robotics and Artificial Intelligence will create changes in economics and business, bringing new ways of living and sociological effects. The interest in technology from a service perspective has also led to a growing interest in smart services. According to Wuenderlich, smart services are powerful, allowing real-time data collection, continuous communication, and interactive feedback. Some authors claim that AI will reshape jobs, to the point of threatening human service works. Others say that it will ease daily human life, constituting a major source of innovation.

According to Makridakis, the revolution of Artificial intelligence aims to substitute, supplement, and amplify practically all tasks that are currently performed by humans, becoming in effect, for the first time, a serious competitor to them”. Thus, since services are increasingly reliant on technology, the application of AI has a disruptive effect that will transform the traditional way services are provided.

Our main objective for uncovering the underlying facts on the true nature and essence of AI is focused on securing not just the jobs related in the administrative and support services sector, but more importantly, in making sure that these computer-operated systems do not overtake the human capacity in performing the services stipulated in the said sector.